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Terms & Conditions

Last Updated: March 2025

1. Introduction
Welcome to Muffy Online Shop (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website (www.muffy-online.shop) and the purchase of our products (“Products”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

2. Definitions

  • “Customer” or “you”: Any person or entity who uses our website or purchases our Products.

  • “Website”: The domain www.muffy-online.shop and any associated subdomains, content, and services provided by Muffy Online Shop.

  • “Products”: The pet sleep bags and related merchandise available for sale on our website.

3. Acceptance of Terms
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. We reserve the right to change these Terms at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

4. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Muffy Online Shop or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any of our content without our prior written consent.

5. Use of the Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this website by any third party. You must not:

  • Engage in any conduct that could harm the website or its functionality.

  • Attempt to access any portion of the website through unauthorized means.

  • Use any automated process to access, monitor, or copy any part of the website.

6. Product Information and Descriptions
We strive to provide accurate descriptions of our Products. However, we do not warrant that product descriptions, images, or other content on the website are complete, current, or error-free. All Product descriptions and pricing are subject to change without notice.

7. Pricing and Payment
All prices displayed on our website are in the applicable currency and are subject to change at any time. We reserve the right to modify or discontinue any Product without notice. Payment for Products must be made via the available payment methods on our website. You agree to provide current, complete, and accurate purchase and account information for all transactions.

8. Orders, Shipping, and Delivery

  • Order Acceptance: All orders placed on the website are subject to acceptance by us. We reserve the right to refuse or cancel any order at our sole discretion.

  • Shipping: Shipping costs and estimated delivery times will be provided at checkout. We strive to deliver Products within the estimated time frame; however, delays may occur due to circumstances beyond our control.

  • Risk of Loss: Ownership of and risk in the Products pass to you upon delivery.

9. Returns and Refunds
Please review our Return Policy for detailed information on returns, exchanges, and refunds. If you are not satisfied with your purchase, contact our customer service within [30 days] of delivery to initiate a return. Returned Products must be in their original condition and packaging.

10. Warranty and Disclaimers

  • Warranty: Our Products are warranted against defects in materials and workmanship for a period of [30 days] from the date of purchase.

  • Disclaimer: Except as expressly provided in any written warranty, the Products are provided “as is” without any warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the website or its content will be uninterrupted, error-free, or secure.

11. Limitation of Liability
In no event shall Muffy Online Shop, its directors, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or Products. Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the Product(s) giving rise to the claim.

12. Indemnification
You agree to indemnify, defend, and hold harmless Muffy Online Shop and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the website or violation of these Terms.

13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Muffy Online Shop operates. Any disputes arising from these Terms or your use of the website shall be resolved exclusively in the courts located in that jurisdiction.

14. Termination
We reserve the right to terminate or suspend your access to our website at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

15. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of law, the remaining provisions will remain in full force and effect.

16. Entire Agreement
These Terms constitute the entire agreement between you and Muffy Online Shop regarding your use of the website and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

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